Refund and Return Policy

Return and Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it which means it must be unworn or unused, with tags on, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at greatwalksgear (@) gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

Damaged Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.
Shipping Of Returned Items
We do not cover the cost of shipping of returned items. Shipping a return is your expense. 

 

Please get in touch if you have questions or concerns about your specific item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please remember we are a small company so it can take time to process a return. Also note that it can take some time for your bank or credit card company to process and post the refund too.

We will always strive to provide the best customer service possible, do not hesitate to contact us at Greatwalksgear (@) gmail.com.